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FAQ1. Can I send an order by email?2. When will my order be dispatched? 3. How are my prints posted and packed? 4. What will my delivery cost be? 5. Can I return a print? 6. How do I pay? 7. Can I pay by cheque? 8. Any other questions? 9. Is my credit card information secure? 10. Do we frame prints? |
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1. Can I send an order by email?Yes please do so if you wish to sales@hammershoi.co.uk.2. When will my order be dispatched?Print orders will be despatched within 5 working days of the order during the working week. Orders placed during the weekend will be processed the following Monday.3. How are my prints posted and packed?All UK orders are sent out in the first class post. Airmail is used for European and worldwide deliveries with approximate delivery times of 3-4 days and 5 days respectively. The prints are placed onto hardboard and sent within padded bags for protection during transit.4. What will my delivery cost be?All UK, European and worldwide deliveries depend on weight and the price will be shown in the shopping basket.5. Can I return a print?Yes. We are confident that you will enjoy your print but if there is a reason you are not happy with it then it can be returned. You will need to contact us at returns@hammershoi.co.uk and you will be issued with a returns code. Please then send the print, in its original condition, at your own cost to our postal address. Upon receipt of the returned goods we will issue a full refund of the card cost. This refund policy is valid for 28 days from the date of despatch.6. How do I pay?Once your items have been added to your shopping basket you need to checkout by selecting one of the payment methods. You can pay by debit or credit card via the PayPal or Nochex(UK only) links. Alternatively, cheques can be sent to our postal address and there is an option to do this in the shopping basket. Please do not send cash payments. When payment has been received you will be sent an e-mail confirming that your order has been processed, and you should retain this as your order confirmation and receipt. A receipt will also accompany the print.7. Can I pay by cheque?Yes, for UK orders. To do this choose your print and proceed to the ‘Checkout’. Click on the 'Pay by Cheque' option and follow the instructions. Once your cheque has cleared the printwill be despatched. You will be sent an e-mail confirming that your order has been processed, and you should retain this as your order confirmation and receipt.8. Any other questions?Please contact us at info@hammershoi.co.uk. We aim to provide you with beautifully created prints but if you have any questions with regard to the prints, delivery or any issue to do with your purchase we will do our best to resolve the matter.9. Is my credit card information secure?Arenacreations do not have access to the payment details you provide. Your credit and debit card details are sent direct to the payment provider you choose during the checkout process. This is either Paypal, Nochex or Moneybookers.10. Do we frame prints?At the moment we do not provide a framing service but we hope to provide this in the near future. Please contact us.PrivacyArenacreations Privacy Policy Due to the ordering process certain information given by you at the time
of ordering is collected lawfully and in accordance with the Data Protection
Act 1998, solely by arenacreations, the parent company of hammershoi.co.uk.
Arenacreations does not disclose any customer information to any third
parties. The information is used only for the purpose of processing your
request and to communicate with you on any matters relating to the provision
of the service in general. Information and statistics may also be used
for the purpose of monitoring site usage. These statistics will not include
any information that can be used to identify any individual. Cookies are
used on this shopping site, but only to keep track of the contents of
your shopping cart once you have selected an item. If you have any concerns
regarding the privacy of this site please e-mail info@arenacreations.co.uk. SecurityThe entire checkout process for the hammershoi.co.uk web site is held
on a secure server using a verified encrypted SSL (secure socket layer) system for
transferring data. If you click on the small padlock symbol at the bottom
of you browsers screen you will be taken to this sites security certificate.
All the personal information that you provide, for example name, address,
and credit/debit card number are used solely to process the transaction.
We do not providel or trade your information to any third party. Terms and Conditions1. arenacreations is the parent business of the hammershoi.co.uk website. 1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of arenacreations ("arenacreations", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us. 1.2 You agree to: 1.2.1 provide true, accurate, current and complete information about
yourself. 2. Place of performance and applicable law. You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement. 3. Placing an order 3.1 A notice will be displayed on your web browser before you submit
an order with 'hammershoi.co.uk'. This contains important information
such as a description, price and delivery charges of the good or services
ordered. We suggest that you print off a hard copy of the notice or save
a copy to your hard drive for your own records. 4. Limitation of Liability 4.1 Nothing in this Agreement shall affect the statutory rights of any
consumer . 4.3 The only liabilities that arenacreations can exclude are those arising from the following. 4.3.1 In cases where losses were not foreseeable to both parties when the contract was formed. 4.3.2 Where losses were not caused by any breach on the part of arenacreations. 4.3.3 For any business losses, and/or losses to non-consumers. 5. Complaints handling procedure In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please use the details in the contact us section to forward your complaint. All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible. 6. Copyrights All designs, text, graphics and their selection and arrangement on this site are the copyright of arenacreations or its content providers. Use of materials on this site without arenacreations prior written consent is strictly prohibited. 7. Matters Beyond our Reasonable Control 'arenacreations' shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities. |
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