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FAQ

1. Can I send an order by email?
2. When will my order be dispatched?
3. How are my prints posted and packed?
4. What will my delivery cost be?
5. Can I return a print?
6. How do I pay?
7. Can I pay by cheque?
8. Any other questions?
9. Is my credit card information secure?
10. Do we frame prints?

1. Can I send an order by email?

Yes please do so if you wish to sales@hammershoi.co.uk.

2. When will my order be dispatched?

Print orders will be despatched within 5 working days of the order during the working week. Orders placed during the weekend will be processed the following Monday.

3. How are my prints posted and packed?

All UK orders are sent out in the first class post. Airmail is used for European and worldwide deliveries with approximate delivery times of 3-4 days and 5 days respectively. The prints are placed onto hardboard and sent within padded bags for protection during transit.

4. What will my delivery cost be?

All UK, European and worldwide deliveries depend on weight and the price will be shown in the shopping basket.

5. Can I return a print?

Yes. We are confident that you will enjoy your print but if there is a reason you are not happy with it then it can be returned. You will need to contact us at returns@hammershoi.co.uk and you will be issued with a returns code. Please then send the print, in its original condition, at your own cost to our postal address. Upon receipt of the returned goods we will issue a full refund of the card cost. This refund policy is valid for 28 days from the date of despatch.

6. How do I pay?

Once your items have been added to your shopping basket you need to checkout by selecting one of the payment methods. You can pay by debit or credit card via the PayPal or Nochex(UK only) links. Alternatively, cheques can be sent to our postal address and there is an option to do this in the shopping basket. Please do not send cash payments. When payment has been received you will be sent an e-mail confirming that your order has been processed, and you should retain this as your order confirmation and receipt. A receipt will also accompany the print.

7. Can I pay by cheque?

Yes, for UK orders. To do this choose your print and proceed to the ‘Checkout’. Click on the 'Pay by Cheque' option and follow the instructions. Once your cheque has cleared the printwill be despatched. You will be sent an e-mail confirming that your order has been processed, and you should retain this as your order confirmation and receipt.

8. Any other questions?

Please contact us at info@hammershoi.co.uk. We aim to provide you with beautifully created prints but if you have any questions with regard to the prints, delivery or any issue to do with your purchase we will do our best to resolve the matter.

9. Is my credit card information secure?

Arenacreations do not have access to the payment details you provide. Your credit and debit card details are sent direct to the payment provider you choose during the checkout process. This is either Paypal, Nochex or Moneybookers.

10. Do we frame prints?

At the moment we do not provide a framing service but we hope to provide this in the near future. Please contact us.

Privacy

Arenacreations Privacy Policy

Due to the ordering process certain information given by you at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998, solely by arenacreations, the parent company of hammershoi.co.uk. Arenacreations does not disclose any customer information to any third parties. The information is used only for the purpose of processing your request and to communicate with you on any matters relating to the provision of the service in general. Information and statistics may also be used for the purpose of monitoring site usage. These statistics will not include any information that can be used to identify any individual. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. If you have any concerns regarding the privacy of this site please e-mail info@arenacreations.co.uk.
We may contact you in future regarding special offers, news items etc. If you do not wish to be contacted please click on the link below remove@arenacreations.co.uk

Security

The entire checkout process for the hammershoi.co.uk web site is held on a secure server using a verified encrypted SSL (secure socket layer) system for transferring data. If you click on the small padlock symbol at the bottom of you browsers screen you will be taken to this sites security certificate.

All the personal information that you provide, for example name, address, and credit/debit card number are used solely to process the transaction. We do not providel or trade your information to any third party.

Certain links in this site (typically a banner advert or icon) will
lead to sites, which are not under the control of hammershoi.co.uk. When
you activate any of these you will leave the hammershoi.co.uk site and
hammershoi.co.uk has no control over and will accept no responsibility
or liability for the material on any site, which is not under the control
of hammershoi.co.uk.

Terms and Conditions

1. arenacreations is the parent business of the hammershoi.co.uk website.

1.1 These terms constitute a legal document ("the Agreement"), which sets out the rights and obligations of you as a purchaser ("you"), and those of arenacreations ("arenacreations", "we" or "us"), in relation to the services and products offered by us through this site or any of the other sites owned by us.

1.2 You agree to:

1.2.1 provide true, accurate, current and complete information about yourself.
1.2.2 If you provide any information that is untrue, inaccurate, not current or incomplete, or arenacreations has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, arenacreations has the right to cease supply and refuse you any future service from the arenacreations site (or any portion of it).

2. Place of performance and applicable law.

You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.

3. Placing an order

3.1 A notice will be displayed on your web browser before you submit an order with 'hammershoi.co.uk'. This contains important information such as a description, price and delivery charges of the good or services ordered. We suggest that you print off a hard copy of the notice or save a copy to your hard drive for your own records.
3.3 In the unlikely event that an incorrect price is shown on our website 'arenacreations' reserves the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price, and given the choice to proceed with the order.

4. Limitation of Liability

4.1 Nothing in this Agreement shall affect the statutory rights of any consumer .
4.2 Subject to clause 4.1, you agree that arenacreations shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under arenacreations direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where arenacreations has been advised of the possibility of such loss or damage).

4.3 The only liabilities that arenacreations can exclude are those arising from the following.

4.3.1 In cases where losses were not foreseeable to both parties when the contract was formed.

4.3.2 Where losses were not caused by any breach on the part of arenacreations.

4.3.3 For any business losses, and/or losses to non-consumers.

5. Complaints handling procedure

In the unlikely event that you have any complaints as to our service or any of the goods and services supplied to you from our site, please use the details in the contact us section to forward your complaint. All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

6. Copyrights

All designs, text, graphics and their selection and arrangement on this site are the copyright of arenacreations or its content providers. Use of materials on this site without arenacreations prior written consent is strictly prohibited.

7. Matters Beyond our Reasonable Control

'arenacreations' shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.


arenacreations©2009